Shipping & Returns
NEWS FLASH: We are now shipping out of our Southern California distribution center so we can offer you lower rates & faster service!
- What’s your return policy?
- How much does shipping cost and when should I expect my order to arrive?
- Do you ship to P.O. Boxes?
- Can you be more specific on how long it takes if I choose ground shipping?
- Can I track my order?
- Can I pick up my order or exchange it at my local Reyn Spooner store?
What’s your return policy?
Reyn Spooner wants you to be happy with your purchase. If the fit or color isn't exactly what you expected, we want to fix that. If for any reason you're not happy with your purchase, you can return your regular priced items within 30 days of your purchase for a refund or store credit. We will even cover the return shipping cost for U.S. shipping addresses only. Click below to start your return and access your free shipping label.
How soon will I get my refund?
Once your items are inspected by the store, you'll get your refund typically within 10-14 business days.
If you have any trouble with our guided online return process, please contact our customer service team by email or phone: 866.558.1067.
Here are the rules:
A Refund If Returned Within 30 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund or store credit on any regular priced items in your order within 30 days of purchase. We will even cover the return shipping cost for U.S. shipping addresses only. Use our automated return system to start your return and access your free shipping label or contact customer service for assistance.
Items Can Not Be Returned After 30 Days.
Gifts Can Be Returned For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system. If you have any trouble using our automated system to access your free shipping label contact customer service for assistance.
START A RETURN
How much does shipping cost and when should I expect my order to arrive?
Regular orders generally leave our warehouse within 1-2 business days. Then your choice of shipping will determine arrival time. So total transit time is your shipping method plus 1-2 business days. Our shipping options and rates are:
|(1-6 DAYS)||FedEx Priority||Fedex Priority|
|U.S. 50 States|
|$125 - $200||FREE
|$201 - $300||FREE||$12.00||$25.00|
|$301 - $400||FREE||$13.00||$30.00|
|$401 - $500||FREE||$14.00||$35.00|
|$201 - $500||$45.00|
* includes express order processing. Orders placed by 9am PST will ship out by next business day.
ALSO: Be sure to set up an account and sign up for our INSIDER emails to receive free and discounted shipping offers throughout the year. Please note that shipping time is not guaranteed, especially during peak holiday periods.
Do you ship to P.O. Boxes?
Yes, we are able to ship to P.O. Boxes. However, if you place an order with a P.O. Box shipping address, please expect a 2-3 week transit time for your order. Overnight delivery and 2-Day shipping are not available to P.O. Boxes.
Can you be more specific on how long it takes if I choose ground shipping?
This map below shows estimated times for our ground service in the US. Please add 1-2 days of processing time for total transit. International orders are all processed using 2-day FedEx International priority service.
Can I track my order?
Of course! We’ll keep you updated via email when we complete your order processing. This email will include a tracking number so you can follow its progress to your front door. You can also look up the status of your order at any time if you’ve set up an account with us. Just log in to view your order history. Your tracking number will be available there as well.