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Full Return Policy

What's your return policy?

If for any reason you're not happy with your purchase, you can return your regular priced items and sale items ending in ".99" within 30 days of your purchase for a refund or store credit. Items marked FINAL SALE are not eligible for refund, exchange, or store credit. To complete a return, select the button below and follow our guided returns process. We will even cover the return shipping cost for U.S. shipping addresses only.

How soon will I get my refund?

Once your items are inspected by our warehouse, please allow for 10-14 business days to receive your refund or store credit.

What's your exchange policy?

If the size and/or color of your item didn't quite work out, you can exchange your regular priced items within 30 days of your purchase for an updated color or size. We will cover both the shipping for returning the original item and the shipping for your new item, for U.S shipping addresses only.

How do I make an exchange?

To start an exchange, simply select 'Doesn't Fit - Too small' or 'Doesn't Fit - Too Big' as your return reason. You will be prompted to pick your preferred size. Print your return label and promptly mail back the item that didn't work. 

How soon will I receive my exchange?

We will ship your new item as soon as the returning package ships back to us. 


Click below to start your return or exchange and access your free shipping label.

START A RETURN OR EXCHANGE

If you have any trouble with our guided online return process, please contact our customer service team by email or phone: 866.558.1067.

Here are the rules:

  • Items Can Not Be Returned After 30 Days.
  • Return and Exchange New Items Only: Returned and exchanged clothes and accessories must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment.
  • Some Items Can’t Be Returned or Exchanged: Unfortunately, Final Sale items cannot be returned or exchanged. These items are marked as such online during your purchase to alleviate confusion. Please make note of it.
  • Gifts Can Be Returned or Exchanged For An Online Store Credit: Items must be in new, unworn condition with original hang tags attached. The original order number is required to complete the return via our automated system. If you have any trouble using our automated system to access your free shipping label contact customer service for assistance.
  • Remember to Keep the Tags On: Please remember to keep all tags on if you want to return or exchange the item. If you return an item without the original hang tag attached, the return or exchange will not be processed.
  • Automated Return and Exchange Center: Access the return and exchange center online using the buttons above or below, select the item(s) you would like to return or exchange, follow the guided steps, download your free shipping label. Your refund will be processed within 10-14 business days after we receive and inspect the returned item(s).

START A RETURN OR EXCHANGE

Can I pick up or exchange my order at my local Reyn Spooner store?

For your convenience, items purchased online from Reynspooner.com may also be returned or exchanged at any Reyn Spooner retail store. Same return policy applies.
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