Shipping Information

When should I expect my order to arrive?

Regular orders generally leave our warehouse within 24 hours M-F, orders placed before 11:00 AM PST will ship same day. After that, your choice of shipping will determine arrival time. So total transit time is your shipping method plus 24 hours. Please note during high volume periods processing time may be delayed.

Can I change or cancel my order?

Once your order is placed it is immediately sent to our warehouse for processing and shipping. We try to process and fulfill orders as quickly as possible, so we cannot make any changes to your order or cancel it once it has been placed.

We recommend double checking all your details before placing your order. We do offer free 60-day returns and exchanges in the event we are unable to cancel or modify your order before it ships out.

What are your domestic shipping options?

We offer free Ground shipping on orders over $125

Our domestic shipping options for all 50 U.S. states are listed below:

Ground Shipping: Delivery in 5-8 business days $8.95

Our ground shipping carriers are automatically chosen from USPS, FedEx, UPS, or OnTrac. You will receive a tracking number as soon as your order ships from our warehouse so you can see what carrier will deliver your order.

Two Day Shipping: Delivery in 2 business days. Orders must be placed before 10:00 AM PST to ship out the same day. Orders placed after this time will be processed the next business day $16.95

Overnight Shipping: Delivery in 1 business days. Orders must be placed before 10:00 AM PST to ship out the same day. Orders placed after this time will be processed the next business day $33.00

Please note that transit times do not include weekends and holidays.

What are your international shipping options?

All international orders will ship with FedEx International shipping. Shipping rates are based on your order value and are outlined below:

$0.00 - $198.99: $49.00

$199.00 - $398.99: $58.00

$399.00 - $598.99: $67.00

$599.00+: $76.00

Please note that shipping charges do not include international taxes or duties. Contact the customs office in the destination country for information about any applicable duties or taxes. If an order is placed on www.reynspooner.com and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. www.reynspooner.com has made every effort to minimize our international shipping charges. Also, we are required by law to disclose the full value of the package contents and cannot alter this value.

Do you ship to P.O. Boxes?

Yes, we are able to ship to P.O. Boxes. If you place an order with a P.O. Box shipping address, there may be additional transit time for your order.

Can I track my package?

Of course! We’ll keep you updated via email when we complete your order processing. This email will include a tracking number so you can follow its progress to your front door. You can also look up the status of your order at any time if you’ve set up an account with us. Just log in to view your order history. Your tracking number will be available there as well.

Lost or stolen packages

If you think your order has been lost or stolen, please contact or Ohana Care team at ohanacare@reynspooner.com or call us at 866.880.2081

Due to limitations from our carriers, we have a 10 day window to submit any lost or stolen package claims. Claims received after the 10 day window will not be processed.

Estimated Transit Times

This map below shows estimated times for our ground service in the U.S. Please add 1-2 days of processing time for total transit. International orders are all processed using FedEx International service.

**Please note that these estimates do not account for increased transit times due to carrier delays and COVID-19.**