If for any reason you're not happy with your purchase, you can return your regular priced items and sale items (unless marked as Final Sale) within 30 days of your purchase for a refund or store credit.
*Returns & exchanges are for U.S. customers only. We apologize for any inconvenience.
Once you have created a return, you must ship your item(s) back to us within 14 days. Returns received after the delivery deadline will be eligible for store credit only.
Items marked FINAL SALE or ending in ".97" cannot be exchanged or refunded.
To complete a return, select the button above and follow our guided returns process. We will even cover the return shipping cost for U.S. shipping addresses only.
• Items Cannot Be Returned After 30 Days.
• Original Shipping Cost is Not Refundable When an Item is Returned.
• You Have 14 Days to Ship Your Return Back to Us.
• Return and Exchange New Items Only: Returned and exchanged items must be in new, unworn condition without any damages and with the original hang tag attached. When appropriate, we recommend you try on clothing with an undergarment.
• Some Items Can’t Be Returned or Exchanged: Final Sale items cannot be returned or exchanged. These items are marked as such online during your purchase to alleviate confusion. Please make note of it.
• Gifts Can Be Returned or Exchanged For An Online Store Credit: Please select the option "Returning a Gift?" in our online returns portal. The original order number is required to complete the return via our automated system. If you have any trouble using our automated system to access your free shipping label contact our Ohana Care Team for assistance.
• Remember to Keep the Tags On: Please remember to keep all tags on if you want to return or exchange the item. If you return an item without the original hang tag attached, the return or exchange will not be processed.
• Automated Return and Exchange Center: Access the return and exchange center online using the buttons above, select the item(s) you would like to return or exchange, follow the guided steps, download your free shipping label. Your refund will be processed within 10-14 business days after we receive and inspect the returned item(s).