Return & Exchange FAQ

If for any reason you're not happy with your purchase, you can return your regular priced items and sale items (unless marked as Final Sale) within 30 days of your purchase for a refund or store credit.

Returned and exchanged items must be in new, unworn condition without any damages and with the original tags attached. When appropriate, we recommend you try on clothing with an undergarment.

Items that CANNOT be exchanged or refunded:

• Worn or damaged items
• Items marked as Final Sale
• Items without original packaging and tags
• Gift Cards

To complete a return, follow our guided returns process. Once you have created a return or exchange, you must ship your unwanted item(s) back to us within 14 days. Returns received after the delivery deadline will be eligible for store credit only.

Other things to note:

• Items cannot be returned after 30 days
• Original shipping cost is not refundable when an item is returned or exchanged
• We will cover the return shipping cost for U.S. shipping addresses only

Returns & exchanges are for U.S. customers only. We apologize for any inconvenience.

Gifts can be returned and exchanged for online store credit only. 

Please select the "Returning a gift?" option in our Returns Center.

You will need the order number and shipping postal code to complete a gift return via our automated system. This information can be found on the packing slip from the original order.

Once your returned item is received and inspected, you will be notified via email if your refund request is approved or rejected. 

Refunds are processed within 7-10 business days after approval.

Please allow an extra 1-3 business days for your approved refund credit to process and show on your original form of payment. If you used an e-gift card or store credit, you will be refunded in the form of a new e-gift card.

Any additional items included in your return package will be refunded once processed and reviewed at our warehouse. 

If your return package contains fewer items than selected in the Returns Center, or if the returned items do not meet our guidelines, our 'Ohana Care Team will reach out to collect payment.

To start an exchange, go to our Returns Center and follow the guided instructions. Simply select any applicable return reason and then click "Exchange item for a different color/size." You will be prompted to pick your preferred option. Print your return label and promptly mail back the item that didn't work for you.

Please note: Our inventory is subject to change and stock is not guaranteed until you ship your return back to us. As soon as your return shipment is scanned by the carrier, an exchange order will automatically be created in our system. We highly recommend shipping your order back to us as soon as you process your exchange to ensure the item you're exchanging will still be in stock.

All orders placed between October 15, 2024 and December 24, 2024, will have an extended holiday return window.

For your convenience, we will accept returns on orders placed during these dates until February 1, 2025.

Items marked as FINAL SALE cannot be exchanged or refunded at any time.

For your convenience, items purchased online from Reynspooner.com may also be returned or exchanged at any Reyn Spooner retail store. Please bring your order packing slip and shipping materials with you to process your return.

Please note: To be refunded for your online purchase, the item must be available in one of our retail stores. If the item is no longer available in our stores, you can exchange your item for another item in-store or ship your item back to us for a refund.